Social25 Release notes

Version 2.52
Released April 3, 2020

Bug fixes

Adding Salesforce specific CSS to the code base, so Social25 renders correctly when displayed in an iframe

Version 2.51
Released March 30, 2020

Bug fixes and improvements

Change the way Social25 provides and displays symbols and icons from the static resources Change the WhatsApp business logo Minimize the size of static resources Bugfix: Pusher is now only called when all static resources are loaded Bugfix: It is now no longer possible to upload a file when the chat has expired"

Version 2.50
Released March 26, 2020

Bug fixes and improvements

Design improvements: user placeholder image General usability improvements Bugfix: When retrieving a message, the time stamp is now in the correct time zone Component height: The component height can now be adjusted by the user

Version 2.49
Released March 26, 2020

Bug fixes

2nd part of the trigger redesign Cache control of all static resources are public now

Version 2.47
Released March 23, 2020

Bug fixes

Feature: Social25 is now supporting the official WhatsApp-Business API for HSM-Templates Bugfix: Improvement from Pusher error handling

Version 2.46
Released March 20, 2020

Bug fixes and improvements

Feature: Whatsapp-Business logo support Bugfix: Emojis are not changing URLs when selecting them through the emoji overlay Bugfix: Audio files can be sent from WhatsApp to Social

Version 2.45
Released March 10, 2020

Features

Feature: If there is a pusher error, the customer gets an custom error message Feature: Status of messages are always visible now

Version 2.43
Released March 13, 2020

Features

Feature: Social25 is supporting Events send from a Facebook-Bot.

Version 2.42
Released March 6, 2020

Bug fixes

Bugfix: Post Template Message substitutes datetimes and date values correctly

Version 2.41
Released Feb. 28, 2020

Bug fixes

Upgrade Pusher.js library to v5.0.2 Improve error handeling from pusher

Version 2.40
Released Feb. 14, 2020

Bug fixes

Bugfix: Fixed a bug where an exception from Pusher was not processed correctly by Social25

Version 2.39
Released Feb. 7, 2020

Bug fixes

Bugfix: Fixed a bug, where a message couldn't be sent when the emoji picker is open Bugfix: Fixed a bug, where too long messages could be sent from Social to WhatsApp but weren't delivered

Version 2.38
Released Feb. 4, 2020

Bug fixes and improvements

Small design improvements Bugfix: Fixed a bug where the send posibilities for send option "Enter" was not correct Feature: Social25 supports WhatsApp inbound contacts Bugfix: Fixed a bug, where the browsers spellchecker couldn't be used

Version 2.37
Released Jan. 31, 2020

Features

Feature: Add better visibility to bubbles when they fail to send Feature: Audio messages showing now, when it is transcribing an audio message

Version 2.36
Released Jan. 24, 2020

Bug fixes and improvements

Bugfix: Fixed a bug where line breaks where not shown in the chat bubble in Social25 Bugfix: Fixed a bug where a video might not be displayed properly in the upload preview window Bugfix: Proper error handling, if a file upload was unsuccessful Bugfix: Fixed a bug where Emoji's quick-search could change the order of words in the text message Bugfix: Fixed a bug where punctuations in the Emoji's quick-search could throw an error Smaller design and UX improvements It is now possible to switch account record type from persontype to business type and from business type to persontype Bugfix: Chat window will now properly check if gifs are supported Feature: Incoming audio messages are getting transcripted by an AI

Version 2.35
Released Jan. 17, 2020

Bug fixes and improvements

Implemented folder structure and merge fields for quick text (merge fields can be used for related fields on a case) Emoji ux improvements Bugfix: Undelivered messages no longer receive a read symbol after reloading the page

Version 2.34
Released Jan. 10, 2020

Bug fixes

Fixed styling on button in the chat window footer Fixed a bug where dragging in a file could make the chat window not accessible anymore.

Version 2.33
Released Dec. 20, 2019

Bug fixes and improvements

Added a feature that allows the user to quickly access emojis by writing “:” and the name of the emoji title Added support for Facebook templates (Structured Messages) for the generic template and the button template Added support for location messages in WhatsApp Added support for contacts sent through the WhatsApp Business Connector Bugfix: Fix where the chat might not expire correctly Bugfix: Fixed a bug that could occur when dragging a file in the Social25 chat window Bugfix: Fixed a bug where messages are sent twice when Facebook Echo is enabled for a Facebook page Bugfix: Fixed a bug where unsupported messages did not show a general error message

Version 2.32
Released Dec. 20, 2019

Bug fixes

Accesstoken is now passed to next request during multiple callout methods

Version 2.31
Released Dec. 19, 2019

Bug fixes

Added Post Template Message callout method Bugfix: Long urls was still breaking out the message bubble for incoming messages Bugfix: Hotkey for quicktext was throwing an error when quicktext was not configured

Version 2.30
Released Dec. 6, 2019

Minor improvements

Added Post Conversation callout method

Version 2.29
Released Nov. 29, 2019

Bug fixes

Bugfix: Long urls was breaking out the message bubble Bugfix: Quicktext view is not getting refreshed when quicktext is disabled Implemented proper error messages in the chat window instead of a general one Refactored the Social25 Callout methods

Version 2.28
Released Nov. 15, 2019

Bug fixes

Bugfix: Contact merge failed when victor contact was not related to an account Bugfix: Expired WhatsApp conversation was not enabled again after receiving a message Chat window is now supported on other SObjects

Version 2.27
Released Nov. 1, 2019

Bug fixes

Fixing a bug where the file upload could through an error. Fixing a bug where the agent could send a text message before an image was completely uploaded Implemented Quick Text Implemented WhatsApp Template messages

Version 2.26
Released Oct. 29, 2019

Bug fixes

Fixed empty body in PostQRCode method

Version 2.25
Released Oct. 15, 2019

Bug fixes

Correct implementation of async of the post message method References to a not existing attribute are removed Fixing a bug where loading new messages could through an error Fixing a bug where sending files with a text in WhatsApp are not correctly delivered

Version 2.24
Released Oct. 1, 2019

Bug fixes

Fix for Salesforce Winter 20 Edition, which prevented the user from accessing an overlay above the chat window Improvement on updating the database Overlays (GIFs, Emojis, Attachments) can now be closed by clicking the ESC-Key Smaller design improvements

Version 2.23
Released Sept. 18, 2019

Bug fixes

Fixed Salesforce Winter 20 Edition, which prevented the user from accessing the chat window Fix for WhatsApp GIFs where GIFs disappeared after reloading the chat window

Version 2.22
Released Sept. 12, 2019

Minor improvement

Added configuration for the staging environment

Version 2.21
Released Sept. 11, 2019

Various improvements and bug fixes

Features

Closing other open overlays when dragging and dropping files in the chat canvas Conversation origin is now retrieved from the API New file Icons for Word, PDF and Excel Added preview for videos in upload

Bug fixes

Fix for uploading images when two cases are open in two different tabs Fix for using GIFs when two cases are open in two different tabs Destroy Timer for Case when closing a case window Fix for Safari when deleting an uploaded file

Version 2.20
Released Aug. 26, 2019

Process Builder and Flow support

Global post message function for Process Builders and Flows

Version 2.19
Released Aug. 8, 2019

Bug fix

Fixed wrong reference to a Static Resource

Version 2.18
Released Aug. 7, 2019

Minor improvements

Features

Conversation expire timer Every Lightning Component now works on API version 45

Bug fixes

Bugfix for showing GIFs via Twitter channel Showing a message in chatscreen when no config is found Added custom labels

Version 2.17
Released Aug. 1, 2019

Minor improvements

Changes in Connected App

Version 2.16
Released June 25, 2019

Styling fixes

Fixed typo's in the configuration page

Version 2.14
Released June 20, 2019

Bug fix

Bug fix in the tab highlighting

Version 2.13
Released June 20, 2019

Bug fixes

Fixed overlay model Fixed unsubscribe from Pusher

Version 2.12
Released June 19, 2019

Minor feature

Implemented a max length on text messages

Version 2.11
Released June 19, 2019

Bug fixes

Fixed auto-grow on text area

Version 2.10
Released June 18, 2019

Bug fix

Added missing Static Resource

Version 2.9
Released June 18, 2019

Minor features

Implemented tab highlighting when receiving messages

Version 2.6
Released June 18, 2019

Bug fixes

Potential fix for the javascript errors Increased text area with multiple lines

Version 2.4
Released May 17, 2019

Bug fixes

Fixed the versioning in the endpoint urls

Version 2.3
Released May 16, 2019

Styling fixes

Styling fixes in chat window

Version 2.2
Released May 15, 2019

Bug fixes

Fixed a few styling issues in the chat screen

Version 1.56
Released March 27, 2019

Merge window

  • Fixed and issue where clicking on a Contact in the Contact Merge window in Lightning Experience would open the Contact record in Classic
Version 1.53
Released Feb. 14, 2019

Bug fix

  • Cases will not always be updated when sending and receiving messages
Version 1.52
Released Jan. 24, 2019

Assignment rules

  • Possibility to make Social25 Case creation follow active Case Assignment Rules
Version 1.51
Released Jan. 23, 2019

Bugfix

  • Bugfix: Outbound messages also copied to SocialPost
Version 1.50
Released Jan. 23, 2019

Bug fix

  • Name field was not correctly set on SocialPost
Version 1.49
Released Jan. 22, 2018

Upgraded Social Studio support

  • Allow to make use of the SocialPost object when this is available
Version 1.48
Released Oct. 23, 2018

Access token

  • Added a global function to retrieve an Access Token
Version 1.47
Released Oct. 11, 2018

Platform Identifier

  • Added the Platform Identifier to the Case object
Version 1.46
Released Sept. 28, 2018

Custom field labels

  • Made changes in custom field labels
Version 1.45
Released Sept. 28, 2018

Added Sentiment fields

  • Added Sentiment Probability field
  • Added Sentiment Value field
Version 1.43
Released July 18, 2018

Improved code coverage

  • Added a few extra unit tests
Version 1.42
Released June 25, 2018

Bug fix

  • Bug fix in Merge functionality
Version 1.41
Released June 19, 2018

Improved Merge

  • Switched merge direction
  • Added extra search fields in the Account and Contact merge functionality
Version 1.40
Released June 18, 2018

Permission Sets

  • Added some permissions in the Permission Sets
Version 1.39
Released June 18, 2018

Minor improvement

  • Added a migration to set the timestamp on existing messages
Version 1.38
Released June 14, 2018

Implemted GDPR compliancy

  • Added possibility to remove user data from Heroku
Version 1.37
Released June 6, 2018

Added fields

  • Added fields to the HerokuMessage object
Version 1.36
Released May 1, 2018

Minor improvement

  • Changes in Account settings visibility
Version 1.35
Released April 26, 2018

Default values for custom fields

  • Added possibility to set default values for required custom fields
Version 1.34
Released April 25, 2018

Expanded Link options

  • Added 'None' to the linking options
Version 1.33
Released April 20, 2018

Bug fix

  • 'Account' field on Case no longer set when relating a Business Contact
Version 1.32
Released April 19, 2018

Added fields

  • Added 'Reply sent' field on Case, Opportunity and Lead
Version 1.31
Released April 17, 2018

Removed Opportunity Creation setting

  • Removed the Opportunity Creation setting
Version 1.30
Released April 4, 2018

Changed Link options

  • Only one Link option is now possible
Version 1.29
Released April 3, 2018

Link SocialPersona to Lead

  • Possibility to link SocialPersonas to Leads
Version 1.28
Released March 28, 2018

Changed use of Names

  • 'First Name' and 'Last Name' is now used instead of 'Full Name'
Version 1.27
Released March 28, 2018

Added Permission Sets

  • Created Permission Sets 'Social25 Admin' and 'Social25 User'
Version 1.26
Released Feb. 26, 2018

Bug fix

  • Conversation medium is now filled in on SocialPersona
Version 1.24
Released Jan. 30, 2018

Implemented Record Type support

Added posibility to select default Recordtypes for Account, Case, Lead and Opportunity objects

Version 1.23
Released Jan. 30, 2018

Implemented Account & Contatc merge

  • Added Account and Contact merge functionality
Version 1.22
Released Jan. 18, 2018

Bug Fix

  • Messages are also related to the correct Account and Contact now
Version 1.21
Released Dec. 28, 2017

Implemented solution when Social Studio objects are not available

  • Implemented a custom SocialPersonas object for when the default SocialPersona object is not available
  • 'Source' fields on Lead and Opportunity object are also filled in now
Version 1.20
Released Dec. 15, 2017

Integrated Social Studio

  • Implemented SocialPersonas
  • Possibility to reopen or create new cases when a new message is sent
Version 1.6
Released May 6, 2020

This release contains a major upgrade of the Salesforce packages utilises for pushing data to Salesforce and an update in how we lock messages.

  • Upgraded the Salesforce libraries to the latest versions
  • Updated the locking mechanism that marks messages as locked during the message push to prevent messages getting unlocked while not being in the actual push.
Version 1.5.8
Released April 28, 2020

Fixed an issue in the status updates for Whatsapp.

  • Status updates on the Whatsapp Business API messages now do not causes messages to become unlocked if the business does not allow status updates.
Version 1.5.7
Released April 22, 2020

Fixed an issue in the connection to the Whatsapp API.

  • If the main proxy connection fails the API call for retrieving templates did not use the fallback proxy connection.
Version 1.5.6
Released March 25, 2020

Bugfix for Facebook status updates.

  • Fixed an issue where Facebook status updates caused message to be re-synced to Salesforce and the status update to never properly execute.
Version 1.5.4
Released Feb. 3, 2020

Update WeChat release.

  • To support encrypted end-2-end messaging for WeChat an upgraded version of the integration has been released.
  • Integrated Facebook Handover protocol into the standard Facebook connection.
Version 1.5.3
Released Jan. 16, 2020

A new channel has been added. A production stable version of Intercom has now been released and is ready for use!

  • Production stable Intercom integration released
  • Fixed an issue where VCARD messages from the Small Whatsapp for business API were not processed accordingly
Version 1.5.2
Released Dec. 17, 2020

Don't have your headphone near? No problem we can now transcribe audio messages for you

  • Transcribe endpoint for audio messages (Amazon Transcribe)
  • Populate media title and mimetype for files send through Facebook
  • Add a supports_gif option to all platforms
Version 1.5.1
Released Nov. 25, 2019

Minor API update and bug fix.

  • Update the endpoints to pass auxiliary data as JSON instead of a string.
  • Fixed an bug where Facebook message echo's got duplicated into the database and pusher.
Version 1.5
Released Nov. 4, 2019

WhatsApp template messages for Business

  • Added the new functionality of retrieving template messages from WhatsApp business accounts
Version 1.4.1
Released Oct. 8, 2019

Platform and stability upgrades.

  • In this update the underlying stack used on Heroku has been upgraded to the latest verison as well as all the major version releases of the underlying packages used in the application.
  • Fixed an bug where whitespaces in filenames on AWS S3 storage caused an issue in the chat window.
  • Fixed an bug where a caption of a file caused the file to be sent twice to the chat window.
Version 1.4
Released July 29, 2019

New push methods available for pushing data to Salesforce.

  • In addition to the Bulk API Social25 now supports the REST composite tree API as alternative for synchronizing data to Salesforce environments
Version 1.3.6
Released June 21, 2019

Enhanced logging now enables us to do much more pro active monitoring on the platform and keep track of all data flows.

  • Added functionality to monitor all inbound message counts and synchronization counts to enhance pro active monitoring on the platform.
  • Added the capability to change batch size in real time for all customers.
  • Added pagination for the agent list endpoint.
Version 1.3.5
Released May 23, 2019

Changed the way messages are forwarded in the forwarding API to make sure you have all the information you need without making additional API calls.

  • Changed the format of messages that is forwarded to the customer to be standard for all platforms.
  • Added a fix for timezones registered on the created date for customers.
  • Updated certificate support for the forwarding API.
Version 1.3.4
Released March 25, 2019

Various fixes and sticker support.

  • Added sticker support in the chat window. Stickers are now shown as such instead of displaying them as standard images.
  • Added media caption support for all channels in the API and inbound requests. All connectors now decided if a caption is supported for attachments and splits them if needed into multiple messages. The API now assumes all channels support captions.
  • Fixed an issue where WhatsApp videos where accidentally classified as GIF.
Version 1.3.3
Released Feb. 25, 2019

Minor fixes and upgrades.

  • Changed the way data is encrypted in the database to support key rolling.
  • Increased the number of retries performed after a broken inbound request.
Version 1.3.2.a
Released Jan. 28, 2019

Minor fix.

  • Fixed an issue in the upload parameters for Cloudinary.
Version 1.3.2
Released Dec. 12, 2018

In preparation of showing when cases expired in the Social25 client the API now provides the expiry date of the conversations in the conversation en

  • Show conversation expiry time in the conversations detail endpoint.
Version 1.3.1
Released Nov. 26, 2018

Some shiny new features to play with. With the latest addition of sticker support in WhatsApp we decided that we love this feature so much that we needed it as soon as possible! The wait is now over, you can now enjoy all the goodness of stickers that customers send you.

Shiny

  • Added inbound sticker support
  • Added support to send an message with an image/GIF or any other type of attachment in one go instead of having to send two messages.
Version 1.3
Released Aug. 27, 2018

New features and functionalities have been added to the platform. Besides the new functionalities several core stability upgrades have been

  • Twitter DM support
  • Configure your Twitter account in no-time
  • AWS S3
  • Restricted Salesforce IP support
  • GIF Support
  • Chat/Message deletion endpoint
  • New V2 whatsapp API with business Whatsapp support
  • Restricted Salesforce domain support added to the login
Version 1.2
Released June 18, 2018

Due to recent updates to the Whatsapp platform we had to implement a new version of the API.

  • Implemented a new version of the WhatsApp API
Version 1.1
Released April 23, 2018

Facebook has changed some rules, so we change some rules as well.

  • Made sure we use the user_ref in case of the Facebook Opt-in
  • Fixed a bug in the API where we stored profile images double if the url changed but the image stayed the same.
Version 1.0.2
Released Feb. 26, 2018

Prevent a race condition in the Facebook connector.

  • If the auto-reply was enabled for a Facebook page we experienced a race condition that created two conversations and users. This has been resolved on database level now.
  • Push two new fields in the Salesforce Connector (Social25Conversation_Mediumc, Social25Conversation_Statec)
  • Due to the breaking changes in the checkbox plugin of Facebook we modified our opt-in flow to merge opt-in conversations with the first messages of the user.
Version 1.0.1
Released Nov. 28, 2017

Improvements to the Facebook Connector.

  • The Facebook Connector now support the Facebook echo protocol. Messages send trough Facebook or other tooling connected to a page can now be duplicated and send to Social25.
  • Performance improvements for handling the X-Hub-Signature authentication on the Facebook endpoint.
Version 1.0
Released Oct. 16, 2017

First major release of Social25. This version is now marked 1.0.0 from now on all changes to the API can be found on the website.

  • Message forwarding. By registering a webhook all messages can now be forwarded to and given endpoint. This feature can be leveraged to connect bots, webhooks or third party systems
  • A new user profile has been added, using this manager profile you can observe all assigned, closed and queued chats in the system
  • The manager profile now has a reporting function to monitor the amount of incoming messages, outgoing messages and some other statistics about the platform.
  • New API endpoint for the Facebook connector to enable the use of Facebook message templates.
  • Added support for the Facebook Opt-in. Social25 will use an externally provided conversation id in all communication from and towards Salesforce and in the API. This can be used to actively send customers Facebook updates like flight updates, boarding passes or even e-tickets.
  • API rebuild to the latest version of DRF.
  • Swagger docs are now generated by the API.
  • Permissions have been implemented for all users.
  • Performance upgrades to the Salesforce validate endpoint.