Features and Bugfixes
Features: - Maximize chat window in order to view full text area
Bug fixes: - outbound URL was blue on blue chat bubble - Alignment of chat bubble was offset for long text messages - Chat window sometimes crashed on receiving vCard attachment
Changes
Changes
Bugfix: Changed the way the trigger checked if personaccounts are enabled Feature: Possibility to relate outbound messages also to account/contact and socialpersona
Changes
Features: - Browser notifications for active chats We have introduced a new feature where open Salesforce tabs with an active Social25 chat will send browser notifications when not viewing the chat directly. We have disabled this feature by default and can be enabled by following the setup guide here: https://gen25-jira.atlassian.net/wiki/spaces/SOC/pages/1906802693/Set+up+Browser+Notifications
Bug Fixes: - In some cases messages were not shown correctly in the chat window when an agent responded too quickly on incoming messages. This has now been fixed. - Fixed an issue where the chat window in Salesforce mobile was not shown correctly
Changes
Fix
Changes:
Bug fixes
Adding Salesforce specific CSS to the code base, so Social25 renders correctly when displayed in an iframe
Bug fixes and improvements
Change the way Social25 provides and displays symbols and icons from the static resources Change the WhatsApp business logo Minimize the size of static resources Bugfix: Pusher is now only called when all static resources are loaded Bugfix: It is now no longer possible to upload a file when the chat has expired"
Bug fixes and improvements
Design improvements: user placeholder image General usability improvements Bugfix: When retrieving a message, the time stamp is now in the correct time zone Component height: The component height can now be adjusted by the user
Bug fixes
2nd part of the trigger redesign Cache control of all static resources are public now
Bug fixes
Feature: Social25 is now supporting the official WhatsApp-Business API for HSM-Templates Bugfix: Improvement from Pusher error handling
Bug fixes and improvements
Feature: Whatsapp-Business logo support Bugfix: Emojis are not changing URLs when selecting them through the emoji overlay Bugfix: Audio files can be sent from WhatsApp to Social
Features
Feature: If there is a pusher error, the customer gets an custom error message Feature: Status of messages are always visible now
Features
Feature: Social25 is supporting Events send from a Facebook-Bot.
Bug fixes
Bugfix: Post Template Message substitutes datetimes and date values correctly
Bug fixes
Upgrade Pusher.js library to v5.0.2 Improve error handeling from pusher
Bug fixes
Bugfix: Fixed a bug where an exception from Pusher was not processed correctly by Social25
Bug fixes
Bugfix: Fixed a bug, where a message couldn't be sent when the emoji picker is open Bugfix: Fixed a bug, where too long messages could be sent from Social to WhatsApp but weren't delivered
Bug fixes and improvements
Small design improvements Bugfix: Fixed a bug where the send posibilities for send option "Enter" was not correct Feature: Social25 supports WhatsApp inbound contacts Bugfix: Fixed a bug, where the browsers spellchecker couldn't be used
Features
Feature: Add better visibility to bubbles when they fail to send Feature: Audio messages showing now, when it is transcribing an audio message
Bug fixes and improvements
Bugfix: Fixed a bug where line breaks where not shown in the chat bubble in Social25 Bugfix: Fixed a bug where a video might not be displayed properly in the upload preview window Bugfix: Proper error handling, if a file upload was unsuccessful Bugfix: Fixed a bug where Emoji's quick-search could change the order of words in the text message Bugfix: Fixed a bug where punctuations in the Emoji's quick-search could throw an error Smaller design and UX improvements It is now possible to switch account record type from persontype to business type and from business type to persontype Bugfix: Chat window will now properly check if gifs are supported Feature: Incoming audio messages are getting transcripted by an AI
Bug fixes and improvements
Implemented folder structure and merge fields for quick text (merge fields can be used for related fields on a case) Emoji ux improvements Bugfix: Undelivered messages no longer receive a read symbol after reloading the page
Bug fixes
Fixed styling on button in the chat window footer Fixed a bug where dragging in a file could make the chat window not accessible anymore.
Bug fixes and improvements
Added a feature that allows the user to quickly access emojis by writing “:” and the name of the emoji title Added support for Facebook templates (Structured Messages) for the generic template and the button template Added support for location messages in WhatsApp Added support for contacts sent through the WhatsApp Business Connector Bugfix: Fix where the chat might not expire correctly Bugfix: Fixed a bug that could occur when dragging a file in the Social25 chat window Bugfix: Fixed a bug where messages are sent twice when Facebook Echo is enabled for a Facebook page Bugfix: Fixed a bug where unsupported messages did not show a general error message
Bug fixes
Accesstoken is now passed to next request during multiple callout methods
Bug fixes
Added Post Template Message callout method Bugfix: Long urls was still breaking out the message bubble for incoming messages Bugfix: Hotkey for quicktext was throwing an error when quicktext was not configured
Minor improvements
Added Post Conversation callout method
Bug fixes
Bugfix: Long urls was breaking out the message bubble Bugfix: Quicktext view is not getting refreshed when quicktext is disabled Implemented proper error messages in the chat window instead of a general one Refactored the Social25 Callout methods
Bug fixes
Bugfix: Contact merge failed when victor contact was not related to an account Bugfix: Expired WhatsApp conversation was not enabled again after receiving a message Chat window is now supported on other SObjects
Bug fixes
Fixing a bug where the file upload could through an error. Fixing a bug where the agent could send a text message before an image was completely uploaded Implemented Quick Text Implemented WhatsApp Template messages
Bug fixes
Fixed empty body in PostQRCode method
Bug fixes
Correct implementation of async of the post message method References to a not existing attribute are removed Fixing a bug where loading new messages could through an error Fixing a bug where sending files with a text in WhatsApp are not correctly delivered
Bug fixes
Fix for Salesforce Winter 20 Edition, which prevented the user from accessing an overlay above the chat window Improvement on updating the database Overlays (GIFs, Emojis, Attachments) can now be closed by clicking the ESC-Key Smaller design improvements
Bug fixes
Fixed Salesforce Winter 20 Edition, which prevented the user from accessing the chat window Fix for WhatsApp GIFs where GIFs disappeared after reloading the chat window
Minor improvement
Added configuration for the staging environment
Various improvements and bug fixes
Features
Closing other open overlays when dragging and dropping files in the chat canvas Conversation origin is now retrieved from the API New file Icons for Word, PDF and Excel Added preview for videos in upload
Bug fixes
Fix for uploading images when two cases are open in two different tabs Fix for using GIFs when two cases are open in two different tabs Destroy Timer for Case when closing a case window Fix for Safari when deleting an uploaded file
Process Builder and Flow support
Global post message function for Process Builders and Flows
Bug fix
Fixed wrong reference to a Static Resource
Minor improvements
Features
Conversation expire timer Every Lightning Component now works on API version 45
Bug fixes
Bugfix for showing GIFs via Twitter channel Showing a message in chatscreen when no config is found Added custom labels
Minor improvements
Changes in Connected App
Styling fixes
Fixed typo's in the configuration page
Bug fix
Bug fix in the tab highlighting
Bug fixes
Fixed overlay model Fixed unsubscribe from Pusher
Minor feature
Implemented a max length on text messages
Bug fixes
Fixed auto-grow on text area
Bug fix
Added missing Static Resource
Minor features
Implemented tab highlighting when receiving messages
Bug fixes
Potential fix for the javascript errors Increased text area with multiple lines
Bug fixes
Fixed the versioning in the endpoint urls
Styling fixes
Styling fixes in chat window
Bug fixes
Fixed a few styling issues in the chat screen
Merge window
Bug fix
Assignment rules
Bugfix
Bug fix
Upgraded Social Studio support
Access token
Platform Identifier
Custom field labels
Added Sentiment fields
Improved code coverage
Bug fix
Improved Merge
Permission Sets
Minor improvement
Implemted GDPR compliancy
Added fields
Minor improvement
Default values for custom fields
Expanded Link options
Bug fix
Added fields
Removed Opportunity Creation setting
Changed Link options
Link SocialPersona to Lead
Changed use of Names
Added Permission Sets
Bug fix
Implemented Record Type support
Added posibility to select default Recordtypes for Account, Case, Lead and Opportunity objects
Implemented Account & Contatc merge
Bug Fix
Implemented solution when Social Studio objects are not available
Integrated Social Studio
Extended the Tyntec connect to support an additional platform.
Changes to accommodate to the Facebook API guidelines.
We are taking a huge step by providing APIs to have your platforms easely onboarded by the Social25 Salesforce Package.
Major performance enhances for the platform and several bug fixes.
Several bugfixes and stability improvements.
Bugfixes.
Various bug fixes and stability improvements for the WhatsApp for Business connector.
Fixed an issue in the WhatsApp connector for Mexican phone numbers.
Bugfixes.
This release contains a minor bug fix for the Twitter connector and the API and an improvement on the WhatsApp for Business connector.
Fixed an issue in the rendering of template on the WhatsApp media bulk HSM endpoint.
Bug fixes for initiate conversation on WhatsApp for Business.
Several changes to the WhatsApp for Business integration have been deployed to support components in HSM messages.
Bug fixes.
In release 1.7.0 we've implemented a new channel in the API to connect with a Whatsapp Broker Tyntec directly for customers unable to gain access to the Whatsapp for Business API directly.
We've deployed our extended Marketing Cloud integration, in this integration it becomes possible to register your Marketing Cloud account and use our Social25 MC integration to sent out Whatsapp HSM messages directly from your journey.
This release contains a major upgrade of the Salesforce packages utilises for pushing data to Salesforce and an update in how we lock messages.
Fixed an issue in the status updates for Whatsapp.
Fixed an issue in the connection to the Whatsapp API.
Bugfix for Facebook status updates.
Update WeChat release.
A new channel has been added. A production stable version of Intercom has now been released and is ready for use!
Don't have your headphone near? No problem we can now transcribe audio messages for you
Minor API update and bug fix.
WhatsApp template messages for Business
Platform and stability upgrades.
New push methods available for pushing data to Salesforce.
Enhanced logging now enables us to do much more pro active monitoring on the platform and keep track of all data flows.
Changed the way messages are forwarded in the forwarding API to make sure you have all the information you need without making additional API calls.
Various fixes and sticker support.
Minor fixes and upgrades.
Minor fix.
In preparation of showing when cases expired in the Social25 client the API now provides the expiry date of the conversations in the conversation en
Some shiny new features to play with. With the latest addition of sticker support in WhatsApp we decided that we love this feature so much that we needed it as soon as possible! The wait is now over, you can now enjoy all the goodness of stickers that customers send you.
New features and functionalities have been added to the platform. Besides the new functionalities several core stability upgrades have been
Due to recent updates to the Whatsapp platform we had to implement a new version of the API.
Facebook has changed some rules, so we change some rules as well.
Prevent a race condition in the Facebook connector.
Improvements to the Facebook Connector.
First major release of Social25. This version is now marked 1.0.0 from now on all changes to the API can be found on the website.